HELP WITH MEDICAID COVERAGE & SERVICES

You are not getting the care that you need.
You have questions about a notice or bill you have received.
You have already talked with your health care provider or health plan and have not been able to solve the problem.
You have questions about the complaint or appeal process.

Free help is available across North Carolina. Request assistance and learn about your rights under NC Medicaid by contacting:

Statewide NCMedHelp Hotline: 855-972-4357 (HELP) or the organization below that serves your region

Serving people statewide, except for Medicaid matters in counties served by Charlotte Center for Legal Advocacy and Pisgah Legal Services

Call: 866-219-5262

Visit Legal aid of North carolina
Legal Aid: Online application for assistance

Serving people who live in Cabarrus, Cleveland, Gaston, Lincoln, Mecklenburg, Stanly and Union counties

Call: 855-972-4357

Visit Charlotte Center for legal advocacy

Serving people who live in Avery, Buncombe, Henderson, Jackson, Macon, Madison, Mitchell, Polk, Rutherford, Transylvania, and Yancey counties

Call: 800-489-6144

Visit Pisgah legal services
Pisgah Legal Services: Online Application for assistance

If you think your rights were violated by your Department of Social Services (DSS), call 1-800-936-4971 or email hawkinsinfo@charlottelegaladvocacy.org.