Medicaid Issue Resolution

If you think your rights were violated by your Department of Social Services (DSS), call 1-800-936-4971 or email hawkinsinfo@charlottelegaladvocacy.org.

HELP WITH MEDICAID COVERAGE AND SERVICES

You are not getting the care that you need.
You have questions about a notice or bill you have received.
You have already talked with your health care provider or health plan and have not been able to solve the problem.
You have questions about the complaint or appeal process.

Free help is available across North Carolina. Request legal assistance and learn about your rights under NC Medicaid by contacting one of these nonprofit organizations:

Serving people statewide, except for Medicaid matters in counties served by Charlotte Center for Legal Advocacy and Pisgah Legal Services

Call: 704-918-1696

Visit Legal aid of North carolina (opens in a new window)
Legal Aid: Online application for assistance

Serving people who live in Cabarrus, Cleveland, Gaston, Lincoln, Mecklenburg, Stanly and Union counties

Call: 980-353-3584

Visit Charlotte Center for legal advocacy (opens in a new window)

Serving people who live in Avery, Buncombe, Henderson, Jackson, Macon, Madison, Mitchell, Polk, Rutherford, Transylvania, and Yancey counties

Call: 800-489-6144

Visit Pisgah legal services (Opens in a new window)
Pisgah Legal Services: Online Application for assistance